Environmental policy
We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks
(and their delivery) are certified carbon neutral.
All papers and wood-based materials are sourced from Forestry Stewardship Council certified
sustainable sources. Packaging materials have been carefully selected to reduce the impact on
the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are
kept to a minimum and all packaging materials are sustainably sourced, being a mixture of
recycled, recyclable or biodegradable materials.

Shipping
We provide free global shipping for all prints and framed artworks to almost every country in the
world. Should your address not be accepted at checkout, please contact us and we will try to
find a solution.
Orders are dispatched within 2-3 days, arriving within a week thereafter to the UK or Europe
and in one to two weeks to North America. Other destinations may vary (please allow up to
three weeks).
You will receive a tracking number via email upon dispatch. All shipments are made using the
most efficient and cost effective shipping route, via Royal Mail, Deutsche Post, DHL, TNT or
UPS.

Returns on damaged or lost artwork
In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with
pictures of the damage. Once confirmed, we will endeavour to replace the edition, free of cost.
In the event that we are unable to replace the edition, we will arrange a refund upon receiving
the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).

Customs
We offer customs-free delivery to the UK, EU and US and customs duties are prepaid for
Canada, Switzerland, Norway, Australia & South Africa, however, for other regions, you may
have to pay a customs clearance fee as required by your port of delivery.
Got another question?
Please contact me on info@hannahwillow.com with any other questions.